Call Centre stands for Interactive voice response and it is a Creatorsdesire solution. It acts as a virtual receptionist by introducing the customers to the company by giving them a brief introduction. through our user friendly & powerful platform.
If you are using skills-based routing, your call assigns skill values to incoming queue calls so that calls can be sent to the most qualified agents. You define the skills that are assigned to agents for receiving routed calls.
You can set up your call based on time. All calls after office hours can be forwarded to voicemail. All calls can be routed to various office locations based on time. The calls can be forwarded to your personal mobile phone after specified time.
Call recording along system is the ability to record a conversation, either system wide or by meeting some filter criteria e.g. an extension, a called number, a calling number or a line. For quality control and legal purposes, call recording can be initiated using an call command, particularly when the call is transferred and a two-way conversation is in progress.
Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better. user friendly panel which is easy to use & manage.