Call Center Solution

Creators Desire Solutions helps you to deliver professional and high-quality customer and caller experience. Our cloud-based call center solution ensures that the customer’s needs are satisfied throughout the customer lifecycle.

A system software, that runs complete call center system.

Creators Desire Solutions CRM simplifies agent-customer interaction and helps businesses increase productivity through increased cross-selling, service customization, and customer retention

Hosted IVR

IVR stands for Interactive voice response and it is a cloud telephony solution. It acts as a virtual receptionist by introducing the customers to the company by giving them a brief introduction. through our user friendly & powerful platform.

Skill-based Routing

If you are using skills-based routing, your IVR assigns skill values to incoming queue calls so that calls can be sent to the most qualified agents. You define the skills that are assigned to agents for receiving routed calls.

Time-based Routing

You can set up your IVR based on time. All calls after office hours can be forwarded to voicemail. All calls can be routed to various office locations based on time. The calls can be forwarded to your personal mobile phone after specified time.

Call Recording

Call recording along IVR system is the ability to record a conversation, either system wide or by meeting some filter criteria e.g. an extension, a called number, a calling number or a line. For quality control and legal purposes, call recording can be initiated using an IVR command, particularly when the call is transferred and a two-way conversation is in progress.

Real Time Notification

Missing a call means losing a potential customer or missing the opportunity to solve a customer’s problem. Stay informed about your business calls and serve your customers better. user friendly panel which is easy to use & manage.

Call-Center Solution Features

Call-Center Solution Features

Dedicated Panel

A user friendly panel makes IVR easy than ever. It is 24/7 easy to connect support system where you can manage all your services any time you want. through our user friendly & powerful platform.

CRM integration:

The IVR solution integrated with the CRM is a Fully Engaged IVR CRM solution, which can be used to provide the more engaging services to the clients. Based on the available CRM data and user interaction, system will play more personalized IVR prompts.

Unlimited channel

ur IVR system fits in every business type whether you have 1 agent to receive an incoming calls or unlimited; it can easily integrate in our system. Similarly you will get unlimited channels to receive a call. user friendly panel which is easy to use & manage..

Call analytics:

Get all the real time notification in your panel. Our cloud telephony powerful analytics engine helps you understand what is happening to your business calls in real time.

Build your world-class Call-Center with Creators Desire Solutions


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