IVR system or IVR tech. are something that we have all used at least once in our lives. What does it means? Technically speaking, Interactive Voice Response (IVR) is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. In other words, an IVR system or application provides pre-recorded voice responses for appropriate situations to access relevant data.
- Transfer Call To Agent
- Play a Pre-Recorded Voice Clip
- Ask user to record a voice mail